Ever play “whisper down the lane”?
Also known as “telephone,” this popular children’s game provides a simple, yet critical illustration of how important information can get lost in translation.
Great fun if you’re just playing around, but not so great for business.
When it comes to ordering temporary personnel, many of our clients call in their job orders. Sure, it’s quick and convenient, but did you know that placing your order verbally is not the most effective way to work with us?
The reason is simple – verbal job descriptions can change as they’re transmitted from person to person, resulting in a “whisper down the lane” effect. Consider, for example, how many people are potentially involved in the “lane” of communication when a job order is placed. A department manager contacts HR with a need; HR contacts a staffing service coordinator with the order; the coordinator speaks with the staffing firm’s recruiter; the recruiter then communicates the job description to an employee.
See the potential problem? While a verbal approach may seem easier, challenges can arise when duties get added or subtracted, or if job titles change over time. As a result, the staffing provider may not send you the best match for the assignment.
At Wood Personnel, we highly recommend that you submit or approve a written job description to which everyone in the line (or “lane”) of communication can refer. Doing so will eliminate miscommunications, misunderstandings and confusion, and ensure that you get the best employee for the assignment.